How we protect and handle your information
Last Updated: January 2024
We've kept this straightforward because nobody likes wading through corporate jargon. Here's how we handle your info at Pyrest Alquinthorin Hotel.
We're Pyrest Alquinthorin Hotel, a boutique mountain resort tucked into the Whistler alpine. You can find us at 1250 Alpine Ridge Drive, Whistler, BC V8E 0T4, Canada. We're locally owned, which means your privacy matters to us personally - not just on paper.
If you've got questions about this policy, just give us a ring at (604) 555-0187 or shoot an email to reservations@pyrestalquinthorin.info.
Look, we only collect what we actually need to make your stay awesome. Here's the rundown:
We're not in the business of selling data or spamming you. Here's what we actually do with your information:
Processing reservations, managing your stay, handling payments, and sending booking confirmations. The stuff that keeps the lights on.
Remembering you're allergic to shellfish or prefer a quiet room away from the elevators. Little things that matter.
Sending you confirmation emails, pre-arrival info, and the occasional newsletter if you've opted in. You can unsubscribe anytime.
Analyzing feedback and usage patterns to figure out what's working and what needs fixing. We're always tweaking things.
We're not handing your info over to random companies. Here's the short list of who might see your data:
We vet everyone we work with and make sure they respect your privacy as much as we do.
Yeah, we use cookies. Not the chocolate chip kind, unfortunately. These are tiny files that help our website remember you and work properly.
Essential Cookies: These keep the site functional. They remember what's in your cart or that you're logged in.
Analytics Cookies: Help us see which pages are popular and where people get stuck. We use this to make the site better.
Marketing Cookies: Track whether our ads are working. You can disable these in your browser settings without breaking the site.
Most browsers let you control cookies. Check your browser settings if you wanna adjust what's allowed.
Under Canadian privacy laws (PIPEDA, to be specific), you've got rights. Here's what you can do:
Request a copy of what info we've got on file. We'll send it over within a reasonable timeframe.
If we've got something wrong (misspelled name, wrong email), just let us know and we'll fix it.
Ask us to delete your data. We'll do it unless we're legally required to keep it (like tax records).
Click unsubscribe in any email, or tell us you don't want promotional stuff anymore. No hard feelings.
We take security seriously. Our systems use encryption, secure servers, and regular security audits. Only authorized staff can access guest information, and they're trained on privacy protocols.
That said, no system is 100% bulletproof. We do our absolute best, but if you're sharing info online, there's always some risk involved. We're transparent about that.
Important: We'll never ask for your password or full credit card details via email. If you get a sketchy message claiming to be from us, it's probably not. Call us directly to verify.
We don't hoard information forever. Here's our general approach:
If you want us to delete your info sooner, just ask. We'll do it where legally possible.
Our website might link to other sites - like our adventure tour partners or local attractions. Once you click through to those sites, this privacy policy doesn't apply anymore. They've got their own policies, so give those a read if you're concerned.
We try to partner with reputable companies, but we can't control their privacy practices. Do your due diligence.
Our services aren't directed at kids under 13. We don't knowingly collect info from children. If you're a parent and think we've somehow got your kid's information, let us know immediately and we'll delete it.
We might update this policy occasionally - usually when laws change or we add new services. When we make significant changes, we'll post a notice on our website and update the "Last Updated" date at the top.
If you've got an active reservation or you're on our mailing list, we'll send you an email about major changes too.
Seriously, if something in this policy doesn't make sense or you're worried about how we're handling your information, just reach out. We're real people here.
Call us: (604) 555-0187
Email: reservations@pyrestalquinthorin.info
Write to us: 1250 Alpine Ridge Drive, Whistler, BC V8E 0T4, Canada
If you're not satisfied with our response, you can also contact the Office of the Privacy Commissioner of Canada. But we're hoping it won't come to that!